Cancellations
All will agree: time is our most valuable asset. Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives the day spa enough time to fill the slot. The spa needs to pay its therapists even if a client doesn't show up. "No shows" and late cancellations will be charged in full for the treatment scheduled.

Gratuities
Your Spa treatment fee does not include gratuities. Between 15 and 20 percent for each person who gave you a service is customary, but you may of course leave more or less, depending on the quality of the service. It's easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. We provide small tipping envelopes at the front desk or you can add gratuity onto your credit card or personal check.

Returned Checks
If a check is refused by the bank, we will assess a $15 service charge.

Returns and Exchanges
Unfortunately we do not accept gift certificate returns. However, any gift certificate can be exchanged for other services and/or products.